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Do the Upfront Work to Mitigate Buyer’s Remorse

Many of us have experienced buyer’s remorse. Probably more than once. It’s that sinking feeling of regret one feels after making an expensive purchase, like a house, a car, or a toy (impulse purchase) we just had to have (did you really have to have that $12,000 super-light, super-fast, super-cool road bike for your Sunday […]

Small Businesses Stay on Track by Playing Offense

Small businesses get them coming and going. Unsolicited business propositions. Coming at them via LinkedIn from companies selling new business leads, SEO services and recruiting services. Coming at them via email and text and phone calls from companies offering advertising, legal, social media and yes, public relations services too.  Coming at them from publishers moments […]

Even the Best Client-Agency Relationships Need Evaluations

This guest post comes to us courtesy of  Judy Neer, president and CEO of Pile and Company, a management consulting firm that specializes in client-agency relationships, and via Ad Age.  The original post ran here.  The Top Reasons Brands Don’t Review Agency Relationships and Why They Should   Even in an industry that knows the […]

The Agency-Client Relationship: Keeping it on Track

Agency-client relationships that aren’t working well tend to decline over time. Occasionally an agency gets fired over a single mishap, like a poorly executed tweet by a young staffer or a major round-up story naming all of a client’s competitors — but leaves out your client. Even if a key account team member leaves the […]

Chemistry Ignites the Agency – Client Relationship

All other things being equal, “chemistry” between a business prospect and the prospective public relations agency account team is very often the difference between winning the business and coming in second. Think back to that time — I’m sure there were several — when you and your excited account team walked into a prospect’s conference […]